AI per Aziendefor technical support teams

AI for technical support teams: every request becomes a complete ticket, no chasing customers

Repair centres and after-sales teams lose most of their time before the repair starts, on incomplete requests, scattered channels and customers asking for news, and that is where a custom AI assistant does its work. AI per Aziende, an Italian studio, builds it so that on your website, WhatsApp and Telegram it collects model, serial number, fault description and photos, opens the ticket, suggests known fixes and routes it to the right technician; updates and quotes go out once you approve them. First comes a free intro call about your real support queue.

Book your free call
  • Free discovery call
  • A working demo before you sign
  • You approve every step

Where the day goes

  • Too many requests arrive without the details

    'It's not working' isn't a ticket. You need model, serial number, purchase date and exactly what's happening. Every missing detail means another message, another day and a more frustrated customer.

  • Requests come in through too many doors

    The owner's WhatsApp, the website form, the sales rep's chat, messages straight to technicians. Nobody sees the whole picture, and now and then a request falls between channels.

  • Repeat questions tie up your best technicians

    How do I reset it, where's the filter, what does that error code mean. The answers are already in the manual, but the questions end up on your most experienced technician's phone.

  • Customers keep asking 'any news?'

    When customers don't know whether the part has arrived or the technician is on the way, they message again, and again. Every chaser takes time away from the people doing repairs.

What the AI actually does

Tickets opened with every detail

The assistant replies to anyone writing on your website, WhatsApp or Telegram and asks in turn for what you need: product, model, serial number, warranty, fault description, photos or video. The ticket is complete from the start.

Example
On Saturday evening a customer writes that their commercial espresso machine is leaking. The assistant asks for the model, a photo of the rating plate and a video of the leak. At 8 am Monday the ticket is ready and the technician knows which seal to take.

First reply from known fixes

We connect the assistant to your manuals, data sheets and the answers your team has given for years. For simple problems it suggests steps for the customer to try; if those don't work, a person takes over.

Example
A customer reports error E04 on a water purifier. The assistant gives the two checks the manual lists for that code. The first one fixes it, and the ticket closes without a call-out.

Triage by urgency and skill

Every ticket lands in the queue with priority, area and product type. The tool suggests who should take it based on skills and workload; the service manager confirms or changes it.

Example
At 9 am the queue shows a line stoppage at a food plant marked urgent, three warranty repairs and two quote requests. The manager gives the stoppage to the technician who knows that line and schedules the rest.

Customer updates drafted for you

When a ticket changes status, such as part ordered or technician on the way, the tool drafts the customer message. Whoever owns the ticket approves it with one tap.

Example
The part for a commercial dishwasher reaches the warehouse. The manager sees a draft: 'your part has arrived, can we come on Thursday morning?'. She approves it and the chasers stop.

Open tickets at a glance every morning

Each day you get the summary: open tickets, those stuck for days, those waiting on parts, those closed yesterday. You see straight away where work is piling up.

Example
On Monday the owner reads that four tickets have been waiting ten days for the same part. He calls the supplier before the customers call him.

How we get started

Three steps, and the first one is a no-strings conversation.

  1. 1

    A free call on your support queue

    Half an hour online with whoever runs support. Tell us where requests come from today and how long it takes from first message to repair.

  2. 2

    A prototype on last week's tickets

    We take a handful of real requests from the past few days plus your manuals, and build the first version on them. You see how the assistant would have replied and routed each one.

  3. 3

    Live one channel at a time

    We start with the channel that brings the most requests, such as WhatsApp, and add the others once it works. We refine it with your team and keep it up to date.

Why AI per Aziende

Ticket decisions stay with people

The assistant gathers details and answers simple questions with your information. Assignments, quotes and important updates are confirmed by your team.

It knows your products, not generic ones

We build custom AI agents on your manuals and your team's answers. It's not a generic chatbot guessing at replies.

Clear about what it doesn't do

The assistant works on your website, WhatsApp and Telegram; it doesn't answer the phone for you. We tell you upfront so you know what to expect.

Frequently asked questions

How does ticketing software for technical support work?

A ticketing system turns every customer request into a record followed through to closure: who wrote, which product, what's happening, who's handling it and where it stands. With AI the record fills itself during the conversation, because the assistant asks for missing details, and the ticket reaches the technician ready to work on.

Does the AI assistant answer customer phone calls?

No. The assistant works on your website, WhatsApp and Telegram. Many customers are happy to write, especially out of hours, and there they get an immediate reply and an open ticket. Phone calls stay with your switchboard or your team. If you'd like to nudge customers towards messaging instead of calling, we can discuss it on the call.

Can a chatbot solve customers' technical problems?

It can solve the simple, known ones if it's connected to your manuals and your team's answers: resets, common error codes, basic maintenance. For everything else its job is to collect the right details and hand the ticket to a person. It's set up not to diagnose what it doesn't know and to pass the ticket to a person instead.

How do I cut down on customers chasing repair updates?

Tell customers before they ask. Each time a ticket changes status, such as part ordered, part arrived or technician on the way, the tool drafts an update message and your team approves it with one tap. Customers who know where their repair stands write far less often.

Do I have to replace the service software we already use?

Not necessarily. We start from where requests come in today and how you track them. If you already have service software, we check on the call whether and how the tool can pass tickets to it; that depends on the product. If you run on chats and spreadsheets, we build the ticketing for you.

How much does AI cost for a service centre?

For a service centre the price depends on how many tickets you handle, how many channels need covering and how much technical documentation the assistant has to draw on. There's no single price list. On the free intro call we look at your real requests and then give you a clear price, before any work begins.

Does it work for a manufacturer's after-sales support?

Yes. For a manufacturer or distributor, after-sales support often has several layers: end customer, dealer, authorised service centre. The tool is set up around those steps, with different questions and routing for each. On the intro call we map out the path of a typical ticket together.

Bring us last week's requests

A free 30-minute intro call: we look at how your customers' requests arrive today and show you how they would become complete tickets.

Rather send an email?
info@aiperaziende.com
We reply within 4 hours on working days (Italian time).

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